‘Te Kohu’ Ladies Size Quarter Length Feather Cloak

All taonga can be made to order in...

Any size

Any colour

Any choice

Custom made to order.

All Korowai are crafted on-demand. Products are not stocked. Therefore returns or refunds cannot be accepted for change of mind, change of colour, change of size, change or style or any other reason not relating to the quality of the product or print.

To the bearer... it is advised that "Less is More"

Each handmade taonga is truly an art piece.

Kuia creates delicate works of art and it is advisable that one should not bend, fold, scrunch, rest or sit upon the feathers as this will cause unecessary damage to feathers. Respectfully due to the nature of the product, over time with wear and tear feathers will deterriorate, becoming brittle and causing breakage of the delicate fibres - especially with exessive use - this will exponentiate the process even quicker.

My husband, Koro, would add here... 'just treat her delicately like you would a lady, caress her with gentleness and treat her with respect and she will last a lifetime!'

Returns

To return a product: 

You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email kuiakorowai@gmail.com and make a request for an RMA number.

Please include in your emails:

• Your full contact details including email address, postal address and telephone
• Your order number
• Date of purchase
• Reason you wish to return your product

The RMA number, once received, must be written in a conspicuous place on outside of the return parcel.

What can be returned

Items of fault can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) cannot be returned.

What cannot be returned

• Items that are printed, embroidered, embellished or customized in any form unless fault in production or manufacturing is identified.
• No returns will be accepted after 7days of receipt of purchase.
• Items that are not in their original packaging cannot be returned.
• Items with noticeable wear cannot be returned.
• Items must be in like new condition to be eligible for return.

Returns & Refunds

• No Refunds
• We reserve the right to refuse refund
• Replacement requests must be made within 7days of receipt of purchase.
• Full Replacement cannot be made for feather breakage, deterioration, fading, or if customized in any form unless through a fault in production or manufacturing is identified.

Shipping charges for products returned

All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

• Contact kuiakorowai@gmail.com to obtain an RMA (Return Merchandise Authorization) number.
• Write the RMA number in a conspicuous place on outside of the return parcel.
• You will be issued with an RMA number and postal address to complete the return.